Customs Shift Clerk

Role Overview

Liaise with customers to co‑coordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.

• Liaise with customers to co‑coordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.
• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely and appropriate manner promoting excellent customer service and engagement. Ensure all documentation is completed to meet timelines, and process requirements.
• Ability to deal with critical requirements, and problem solve activities within processing timelines.
• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents.
• Manage queries from the Global Service Centre (GSC) and also responses from HMRC and other UK Governmental Departments in terms of declaration responses.
• Sending and issuing data to the Global Service Centre (GSC) where applicable.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption.
• Contribute to the First Choice continuous improvement program.

• Strong IT skills
• Good communicator
• Excellent telephone manner
• Strong organisation and planning skills

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

4 days on, 4 days off, 4 nights on, 4 nights off (7am-7pm / 7pm-am)

Customs Manager