Customs Clearance Operator

Do you enjoy ensuring imports are cleared accurately, efficiently, and on time? Join our fast-paced logistics team in Dover, where your import customs expertise will keep inbound shipments moving and customers informed at every stage.

• 33 days' holiday per annum (inclusive of bank holidays)
• Free parking
• Life assurance (4x salary) after successful completion of the probationary period

• Handling end-to-end import customs clearances accurately and efficiently
• Calculating import duty and VAT with precision
• Preparing, checking and issuing import documentation to ensure compliant clearance
• Managing Road Freight import entries (with occasional Air/Sea import support if required)
• Liaising with customers, carriers, freight partners and HMRC/customs officials to resolve queries, holds and documentation issues
• Supporting internal teams with import customs questions and clearance updates
• Keeping up to date with changing UK import regulations and procedures
• Providing occasional out-of-hours support for urgent import movements when needed

• GCSEs (or equivalent) in Maths and English (A-C)
• Previous import customs clearance experience
• Confident IT skills, particularly Microsoft Office
• Strong communication and customer service skills
• Calm, organised and accurate under pressure with great attention to detail
• Proactive approach to problem-solving and meeting tight deadlines

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.