Relief Security Officer

About the Role

At First Response Group, we deliver exceptional security services with professionalism and a strong sense of community. As an SIA Approved Contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, we set the benchmark for quality and reliability in the industry.

We are looking for reliable and professional Relief Security Officers to provide essential cover during staff sickness, holidays, and other periods of absence. This is a vital role that ensures continuous protection of our clients’ premises and the smooth operation of their security services.

As a Relief Officer, you will thrive in a structured, disciplined environment and be ready to step in where needed. You will play a key part in maintaining safety, supporting site teams, and delivering exceptional customer service at all times. Flexibility, strong communication skills, and a commitment to high standards are essential.

• Patrolling & Monitoring:
  Conduct regular patrols (including mobile patrols where applicable) to detect signs of intrusion, damage, or suspicious activity.
• Access Control:
  Monitor entrances and exits, verify passes, and authorize visitors in line with site protocols.
• Incident Response:
  Respond promptly to alarms, emergencies, and incidents, following established procedures.
• Customer Service:
  Provide a professional, approachable presence and assist visitors, staff, and contractors courteously and efficiently.
• Reporting:
  Maintain accurate logs and incident reports for compliance and handover purposes.
• Health & Safety:
  Identify and report hazards, ensuring a safe environment at all times.

• Excellent communication and interpersonal skills
• Strong attention to detail and observational ability
• Ability to remain calm and professional under pressure
• Reliable and trustworthy with a flexible approach to working hours
• Ability to work independently and as part of a team
• Valid SIA licence
• Driving Licence
• 5-year checkable work or education history
• Willingness to work a variety of shifts, including nights, weekends, and holidays