Automotive Service Advisor/Writer
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-10-17
Listing for:
Winner Automotive Group
Full Time
position Listed on 2026-10-17
Job specializations:
-
Automotive
Job Description & How to Apply Below
Winner Ford / Hyundai is looking for an experienced
** Service Advisor
** who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians.
If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you.
---# WHERE YOU WINAt Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career,
** Winner Ford / Hyundai is the place for you.**# State-of-the-Art Facility
* ** Temperature-controlled shop**
* ** Latest diagnostic equipment and technology
*** Work alongside
** fully certified manufacturer-trained technicians**### Earn More
* Competitive compensation
* ** Performance-based bonus opportunities**
* ** Manufacturer incentive and bonus programs**### Work-Life Balance We believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance.### Career Growth
* Ongoing manufacturer training
* Professional development opportunities
* Supportive leadership invested in your long-term success### Family Culture At Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team.# THE DAY TO DAY### Customer Experience & Relationship Management
* Serve as the primary point of contact for customers throughout the entire service experience.
* Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.
* Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
* Manage customer expectations while providing accurate updates on repair progress and timelines.
* Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.### Service Coordination & Operations
* Create accurate repair orders by gathering customer concerns and diagnostic information.
* Coordinate with our
** fully certified manufacturer technicians
** to ensure efficient diagnosis and timely repairs.
* Schedule appointments, monitor repair status, and communicate updates throughout the repair process.
* Review estimates, warranty coverage, and service contracts with customers.
* Work closely with Parts and Service teams to maintain an efficient workflow.### Organization & Continuous Improvement
* Manage multiple repair orders while maintaining exceptional attention to detail.
* Document customer concerns and technician recommendations accurately.
* Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.
* Support dealership goals by maintaining high customer satisfaction and retention.
---### Qualifications### # THE RIGHT FIT### Experience Required
* ** Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.
*** Previous
** sales experience or customer-facing experience is strongly preferred.
*** Experience using
** Xtime
* * and
** Dealer track
* * is a plus.### Customer Service Excellence
* Proven ability to build relationships, earn customer trust, and create exceptional service experiences.
* Professional communication skills with the ability to explain technical information in a customer-friendly manner.
* Comfortable managing difficult conversations while maintaining a positive attitude.### Organization & Productivity
* Strong multitasking, organization, and time management skills.
* Ability to prioritize multiple repair orders in a fast-paced dealership environment.
* Detail-oriented with accurate documentation and follow-through.### Automotive Knowledge
* Understanding of automotive maintenance and repair processes.
* Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair…
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