Management Analyst

Summary Statement

The Office of the Child Advocate (OCA) is an agency within the Judicial Branch, charged with safeguarding the welfare of Delaware’s children. It accomplishes this mission through advocacy, education, collaboration, and evaluation with a vision of safe and resilient children with supportive families. OCA’s Legal Services Division represents approximately 600 children that are experiencing foster care through appointment of Child Attorneys and Court Appointed Special Advocates with support from Program Coordinators.

OCA’s Office of the Investigation Coordinator (IC) monitors over 1,500 serious child abuse and juvenile trafficking cases and leads the multidisciplinary team case reviews. OCA’s Policy and Training Division provides intensive reviews of serious child abuse cases, manages youth advancement programs, coordinates child welfare trainings, generates child welfare data and staffs the Child Protection Accountability Commission (CPAC). Administrative support is provided to all divisions through leadership, managers, and support staff.

Applicants that do not possess these preferred qualifications will still be eligible for the position if they are certified and possess the required knowledge, skills, and abilities listed in the Essential Functions section.

• Experience working with Delaware’s child welfare system.
• Experience in using cloud‑based database management systems (ex. Apricot, Salesforce, FOCUS, etc.), which includes database design, testing, and implementation.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Working with the OCA’s Data Unit to analyze and interpret collected data on child victims and to identify and communicate findings and trends to OCA and Family Court.
• Providing support to OCA and Family Court administrative staff with data entry and maintenance of the OCA mailboxes.
• Monitoring OCA data processes to ensure accuracy of data collection and entry by OCA and Family Court staff.
• Developing and maintaining the Apricot data management system for OCA and Family Court and providing database quality assurance.
• Preparing and interpreting routine and ad‑hoc reports, queries, statistics, and analysis for data collected by OCA and Family Court.
• Presenting data and analysis in a clear and concise manner to allow for informed data‑driven decisions.
• Participating on the CPAC Data Utilization Committee and other committees, task forces and work groups that impact data management services.
• Training OCA, Family Court and stakeholder staff and providing technical guidance on constructing database queries and generating reports.

Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor’s degree or higher, which includes coursework in conducting studies, descriptive statistics and inferential statistics.
• Experience in programming in Excel.
• Experience in effectively analyzing large volumes of data.
• Ability to prepare reports and maintain accurate records.
• Experience in data collection which includes collecting, compiling, and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Experience in data quality assurance processes to maintain the accuracy of data and to identify and immediately correct errors.
• Ability to communicate effectively both orally and in writing.

• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.

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Accommodations are available for applicants with disabilities in all phases of the application and…