Team Member, Customer Service​/HelpDesk

Team Member

Dover, DE

Presents a neat, clean appearance, in company uniform

Greets each customer they encounter with a smile and a word of welcome or departure

Maintains a clean and safe environment for customers

Serves customers according to all company procedures and standards

Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand

Demonstrates a positive and enthusiastic attitude with co-workers

Helps new employees through training and orientation

Demonstrates patience and understanding when training others

Keeps other employees informed about what he/she is doing

Attendance - is personally reliable

Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks

Provides appropriate notice when unable to be at work

Provides written notice for being late or absent as required

Understands and uses approved time keeping system

Cooperation with Management - is open and receptive to requests, demonstrates flexibility and dependability

Demonstrates a positive and enthusiastic attitude with management

Adjusts positively to requests for change from managers

Accepts procedural changes positively and without loss of effectiveness

Alerts management to station needs

Anticipates problems and brings them to management's attention

Follows through with all commitments made

Initiative and Energy - takes action without being told, goes beyond what is simply required, maintains a high activity level

Helps others when needed without being asked

Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer

Is effective working on more than one task at a time

Finishes tasks completely once begun

Suggests ideas for solving problems, improving procedures, etc.