Receptionist, Customer Service​/HelpDesk

This on-site position is located in Dover, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a receptionist who will function as the first point of contact to Catholic Charities clients requesting assistance from the Low-Income Home Energy Assistance Program.

The schedule for this part-time position is Monday through Friday, 8:30 am - 4:30 pm, approximately 5 - 6 hours per day, up to 28 hours per week.

• Answer and directs telephone calls, schedule appointments, mail requested applications, and refer calls to other community resources and/or programs when appropriate.
• Manage visitor/client in-person traffic, greet and direct visitors/clients to appropriate personnel. Determine staff availability and manage expectations of walk-in clients.
• Schedule appointments over the telephone or determine availability of service for walk-in clients.
• Create/update client files: collect client documents, determine completeness, request additional documents if necessary.
• Access LIHEAP system to determine status of applications, update system to document client contact.
• Support Certifiers by copying documents, pulling and/or returning and documenting files.
• Maintain log of daily operation.

• High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience.
• Demonstrated ability to provide exceptional customer service including good conflict resolution and problem-solving skills in a multi-tasking environment.
• Demonstrated computer skills including Microsoft Office Suite and email clients.
• Demonstrated professional telephone manner, excellent written and verbal communication, and data-entry skills.
• Ability to work well independently, with excellent skills in teamwork and collaboration.
• Ability to maintain confidential/sensitive information and data.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.
• Commitment to the mission and values of Catholic Charities.

• Day shift
• Monday to Friday
• No nights
• No weekends