Member Team Lead

Overview

Position Summary...

What you ll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates.

Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sams Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area and ensuring club pick up orders are filled.

Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.

Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges. Emphasizes Respect for the Individual by embracing differences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, helping to attract the best talent, and by working as a team to build strong relationships, communicating with impact and energy.

Acts with Integrity by maintaining high standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart s goal of becoming a regenerative company. Serves customers and members by delivering results with the customer in mind and making decisions based on reliable information while balancing short- and long-term priorities and considering impact on the team…