Client Service Specialist, Dover DE

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie, and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer‑knowledgeable, show a strong proficiency in verbal and written communication, be organized, and be detail‑oriented.

Our NO LAYOFF strategy, commitment to integrity, fairness, and fun, and our strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

• Communicating with clients directly.
• Responding promptly to client questions and concerns.
• Resolving any issues and assisting with requests.
• Processing client orders.
• Helping clients to use Cogency Global’s proprietary applications (training provided).
• Guiding clients through the process of working with state and local public offices.
• Working with public offices and commercial agents on the client’s behalf.
• Reviewing legal documentation.
• Other duties as assigned.
• Physically submitting legal documentation to various State Agencies more than once a week.

• Excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software.
• Excellent organizational skills and be detail‑oriented, with excellent written and verbal communication skills.
• Must be able to multi‑task effectively, work to high standards of quality and meet deadlines.
• The ability to work independently and function as part of a team.

• Educational assistance program for all of our eligible staff members.
• An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year.
• A commitment to diversity & inclusion.
• 401k up to 5% price match, Access to FSA, Pre‑Tax Transit benefit.
• 80% covered Medical Insurance & 80% covered Dental & Vision insurance.

Job Type: Fulltime – Non-Exempt Hours: 9:00 am to 5:00 pm
Salary: $43K-$45K