Collection Specialist

Job description

Basic Function:
The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Key Responsibilities:

• Collection calls and/or correspondence in a fast-paced goal-oriented collections department
• Responsible for monitoring and maintaining assigned accounts
• Accountable for reducing delinquency for assigned accounts
• Provide customer service regarding collection issues
• Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Essential Functions:

• Monthly reporting to direct supervisor
• High volume communication (verbal/written) to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service
• Work independently, manage multiple priorities and work well under pressure
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills:

• 3-5 years high volume corporate collections experience
• Strong Microsoft Office Knowledge (Excel, Word)
• Strong Verbal and Writing skills
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Great Plains a plus
• Commitment to excellent customer service

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)