SRAP Housing Specialist

job details: job location: public housing authority - dover, de 19904, job vacancy

srap housing specialist

entry level salary: $50,600.00 - full-time

office location: dover/wilmington

opening date: 10/08/2026 closing date: 10/22/2026

looking for a career with excellent benefits? As part of the dsha team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays, tuition assistance, fitness reimbursement, retirement plan, and more while working to further dsha’s mission of providing safe, affordable housing.

this is a non-state position. The primary purpose of the position is responsible for both the state rental assistance program (srap) and the 811 tax credit referral system. The role involves communicating with clients, case managers, and landlords; processing tenancy approvals; tracking violations and occupancy matters; issuing vouchers; conducting briefings; and assisting with recertifications and data entry. This position also prepares documentation for management review, handles formal information requests, and supports program compliance activities, including verifying unit availability, reviewing applications, coordinating with case and property managers, and matching eligible clients to available units to expedite leasing.

The incumbent also tracks referrals and vacancies, prepares reports for management and hud, and develops process improvements to enhance program efficiency.

• reviews and performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; defines and may make recommendations for correcting problems.
• analyzes data gathered and develops solutions or alternative methods of proceeding.
• provides technical program assistance and assists with resolution of related issues and concerns.
• makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilizes resources.
• processes tenancy approvals (rftas) promptly and in accordance with agency partners policy, negotiates rent changes, issues lease violation consequences while ensuring compliance with program rules and deadlines. Maintains tenant files, data and related program records.
• schedules and completes srap program voucher briefings and voucher issuance, organizes and ensures briefing books staged for clients throughout the state.
• maintains program voucher logs by program funds.
• completes data entry duties related to annual recertification and new move-ins during busy periods.
• processes phone calls and email inquiries from applicants, participants, landlords, case managers and the general public serving as a first point of resolution when questions or problems arise.
• schedules and represents srap on informal appeal hearings.
• prepares documents for release to outside agencies with formal approved requests and releases (example: clasi).
• manages the 811 referral system by removing ineligible clients and completing weekly, monthly, quarterly, and annual reports for housing management, development, and hud.
• assists with administrative tasks such as copying, scanning and mass mailing to participants.
• performs other related duties as assigned.

• knowledge of the general operations and procedures of dsha, hud, federal and state programs, and properties.
• ability to orient other employees and to explain organizational policies, rules regulations, and procedures.
• knowledge of u.s. Department of housing and urban development’s (hud’s) housing programs
• familiarity with affordable housing policy and programs, especially as it relates to the public housing programs.
• ability to evaluate issues, explain rules and regulations and communicate effectively both orally and in writing.
• knowledge of methods and techniques used in the analysis of managerial and operational problems.
• knowledge of the principles, practices and theory of administration and management.
• knowledge of statistics and their use as an analytical and evaluative tool.
• knowledge of federal, state and local laws, regulations and policies as they pertain to the applicable housing program
• knowledge of office practices and procedures.
• ability to express and present ideas and conclusions clearly, concisely and effectively.
• ability to collect data through interviews and consultations.
• ability to prepare clear and concise reports.