Youth Crisis Program Supervisor

Delaware Guidance Services for Children and Youth, Inc.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and are the only statewide non‑profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma‑informed approach.

DGS offers outpatient counseling, group therapy, parent‑child interaction therapy, and school‑based services. Our 24‑hour mobile response and stabilization services dispatch skilled crisis intervention clinicians to provide immediate care for children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses, including depression, anxiety, mood disorders, eating disorders, traumatic stress‑related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware.

Over 93% of clients report improvement in their level of functioning following treatment. Our client population is racially and ethnically diverse; 80% are Medicaid recipients and 90% have household incomes under $30,000. We provide care to anyone in need, regardless of insurance status or ability to pay.

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance
• Life and Long‑term Disability Insurance

• Demonstrates knowledge of individual growth and development.
• Demonstrates knowledge of family and community systems.
• Responsible for managing a clinically appropriate 24/7 crisis program for children.
• Develops and maintains procedures/policies for daily operations: mobilization of crisis workers to hospitals, schools, homes and other community agencies and providing risk assessments and appropriate referrals to ensure the safety of the child.
• Develops procedures to enable crisis workers to access supervision on a daily basis to resolve difficulties in clinical assessments and crisis situations.
• Provides daily crisis case management and assigns cases on an as‑needed basis.
• Monitors daily crisis interventions and risk factors for individual cases.
• Responsible for making the final decision to hospitalize or to place a child in a crisis bed.
• Facilitates ongoing crisis training to encourage growth among crisis counselors.
• Provides on‑site field assistance to crisis counselors as needed.
• Implements and coordinates ongoing group and individual supervision for the crisis counselors, paying attention to licensing requirements and employee career development.
• Works closely with community mental health providers, law enforcement departments, State of Delaware hospitals and Prevention and Behavioral Health Services to facilitate appropriate services for children and their families.
• Develops and maintains ongoing procedures to manage crisis situations ranging from decompensation of the mentally ill, drug/alcohol problems, suicidal/homicidal ideation, family conflict, physical and sexual abuse, etc.
• Participates in one week a month on‑call rotation for supervisory consultation with crisis clinicians who are assessing clients in the community.
• Upholds professional standards of treatment and the mission of Delaware Guidance Services.
• Maintains a quality code of conduct, ethics and professionalism as demonstrated in the MRSS Program Manual.
• Imparts clinical knowledge and expertise in a manner congruent with providing goal‑directed and team‑oriented services toward children.
• Communicates effectively and professionally with all customers, including children, parents, Department of Prevention and Behavioral Health Services and other state and county agencies.
• Maintains crisis services to children and families in compliance with requirements published in the Department of Prevention and Behavioral…