Patient Services Representative

Overview

Delaware Eye Care Center is searching for an enthusiastic, committed, full time Patient Services Representative for our Dover, DE. office. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Delaware Eye Care Centerhas been providing superior comprehensive eye care services to the communities of Delaware for over 30 years.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Delaware Eye Care Center is committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’est speaking the words, but starts with a culture of caring, listening and service.

We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, charge entry duties, scheduling appointments and in and out bound phone calls as well as computer input.

Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. Exemptions for medical and religious concerns will be considered.

• Greet patients and perform check in responsibilities
• Verify accurate and consistent documentation of patient's personal and insurance information
• Call patients to reschedule appointments
• Check out patients and schedule follow up appointments
• Secure insurance authorizations
• Help answer any questions that patients have
• Ensure the patient lobby and clinical working area is neat and clean.
• Assist in leading the PSR team in both process and hospitality

• Possess at least one year of experience in a medical office setting.
• Previous medical front desk experience preferred, but not required
• Experience as a front desk receptionist preferred, but not required.
• Possess strong communication and interpersonal skills.
• Be a well-organized, team-player with great attention to detail.
• Demonstrate superior computer skills.
• Highly energetic with positive attitude.
• Must be willing to travel to other offices occasionally to meet the demands of business.
• Must be able to walk and stand for eight hours.
  
  Must be able to type or write legibly in a dimly-lit setting.

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.