Patient Service Re - Per Diem - Peds Clinic

Site:
Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham for Children is open M-F 7:30am
-5:30pm. This is a per diem (as needed) position to help cover sick days, vacations, and LOA's. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, referrals, and verifies registrations for accuracy.
• May monitor patients in the waiting room and respond to any needs for information.
• Assists in patient flow processes.

• Education:
  
  High School Diploma or Equivalent required
• Licenses and Credentials Experience healthcare office experience 1 or more years required
• Knowledge,
  
  Skills and Abilities
  
  - Basic Proficiency with all Office Suite.
• Knowledge,
  
  Skills and Abilities
  
  - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Knowledge,
  
  Skills and Abilities
  
  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Knowledge,
  
  Skills and Abilities
  
  - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Knowledge,
  
  Skills and Abilities
  
  - Understanding written sentences and paragraphs in work related documents, to corresponding and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Knowledge,
  
  Skills and Abilities
  
  - Managing one's own time and the time of others.
• Knowledge,
  
  Skills and Abilities
  
  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• Remote Type:
  Onsite
• Work Location:
  
  789 Central Avenue
• Scheduled Weekly
  
  Hours:
  
  0
• Employee Type:
  Per Diem
• Pay Range: $17.71 - $23.20/Hourly
• Grade: 2
• Work Shift:
  
  Day

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision
- Far…