Services Specialist III

The Employment Services Specialist III position will serve as a Business Service Representative (BSR), becoming a liaison between DOL's Division of Employment & Training and the business community. This position will be responsible for developing and maintaining strategic employer partnerships, generating quality job opportunities, and supporting measurable hiring outcomes in collaboration with American Job Centers (AJCs), Employment Services Specialists (ESS), and workforce partners.

The role emphasizes targeted outreach, vacancy posting, coordinating job fairs, and employer satisfaction. As the BSR of the Dover Office, you will serve all of Kent County, which includes traveling throughout the county to visit employers, conduct onsite engagement, and attend job fairs. Occasional travel outside the county may be required as needs arise.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Conducts individual and group intake sessions to orient job seekers and employers to the services available and instructs and coaches job seekers/employers on using resources/equipment available.
• Conducts individual or group assessments to determine level of service needs.
• Identifies job seeker's employment potential using assessment tools and labor market information.
• Assists job seekers to develop realistic and achievable employment goals; identifies obstacles/barriers to employment; jointly formulate employability development plans directed at employment outcomes.
• Refers clients to employers for possible job placement based upon comparison of applicant qualifications to employer job requirements.
• Refers clients to educational and other support service agencies to resolve obstacles to employment.
• Develops job placement opportunities.
• Works with eligible job seekers to obtain training from state approved training institutions or explores other avenues for pursuing training and employment goals.
• Monitors job seeker's progress towards completion of employability development plan and modifies as necessary.

JOB REQUIREMENTS for Employment Services Specialist III

• Two years experience in career counseling which includes assisting hard to serve job seekers to develop realistic and achievable employment goals; interviewing to obtain facts and explore issues; identifying obstacles or barriers to employment and jointly formulating employability development plans directed at employment outcomes.
• Two years experience in presenting training courses using a variety of training methods such as lecture, structured exercises, role play or group discussion as well as the use of training materials such as overheads, PowerPoint, handouts or videos.
• One year experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
• One year experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• One year experience in using standard computer software programs for word processing, spreadsheets or databases.
• One year experience in narrative report writing.

The State of Delaware recognizes the value oftelework and flexible working schedules.

This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other…