System Manager, Delaware Division of Public Safety

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Motorola Solutions provides frontline personnel, such as firefighters and police officers, with advanced situational awareness tools for critical situations. As a leader in professional mobile communications systems, we leverage our impactful innovations, rich technological history, and significant global presence to demonstrate our expertise. Our primary focus is on delivering mission‑critical digital mobile communication systems to government and public safety organizations.

Beyond technology, optimal performance is crucial. For over 95 years, Motorola Solutions has been a trusted global partner for government and enterprises. Our extensive leadership, innovative spirit, and experience in managing and supporting numerous networks in over 100 countries uniquely equip us to handle the challenges of mission‑critical operations. We ensure continuity, boost productivity, and mitigate risk, enabling peak performance when every second and reliability are paramount.

We are dedicated to meeting both current and future needs.

The System Manager's role is specifically dedicated to the State of Delaware's 800 MHz Digital P25 – Delaware Division of Public Safety Radio Systems. This individual MUST reside in or near the State of Delaware to be present at the customer site 5 days a week, 8 hours a day. The System Manager must also be readily available to address customer and system issues as they arise.

The System Manager serves as Motorola Solutions' primary customer contact, functioning as a communications consultant and manager of contracted services. They act as the main liaison, collaborating with the customer, the Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third‑party contractors, and the local servicer.

• Contractual Compliance: Ensuring all terms and conditions of the maintenance contract are met, encompassing System Administration, Inventory Management, Configuration Management, Site Management, User Support, Vendor Management, Operational Assessment, and System Planning.
• Service Coordination: Coordinating service activities and ensuring adherence to contract obligations, including compliance with response/restoration time commitments. This involves managing emergency service efforts and escalation procedures using available tools and resources. The System Manager also provides analysis, recommendations, and fault diagnostic information to the customer to optimize system performance and utilization.
• Customer Relationship Management: Regularly meeting with designated customer contacts to review system maintenance and repair activities, and to discuss customer objectives and concerns.
• Financial Management: Tracking and managing financials for service deliverables, including overall budget, internal and third‑party expenditures, and profitability.
• Business Development Support: Assisting Sales and Pre‑Sale teams in developing proposals and efforts to offer additional services. This also involves working directly with the customer to identify potential opportunities that do not require sales/pre‑sale assistance for both traditional and non‑traditional services.
• Project Team
  
  Collaboration:
  
  Working with the project team during system implementation and expansions to ensure the completion of the initial contract. This includes coordinating the launch of new services, identifying and managing conflicts with project team goals (resources, schedule, deliverables), and providing assistance as needed.