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Helpdesk/Technical Support Specialist
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2025-12-31
Listing for:
cyberThink Inc
Full Time
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Overview
Helpdesk / Technical Support Specialist - 25-73507
CompensationBase pay range: $25.00/hr - $35.00/hr rates depend on skills, experience, location, and industry.
Responsibilities- Make sound recommendations on functional and technical improvements to the product.
- Manage and complete customer tickets related to the product.
- Provide effective product support as needed.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes and processes used within the product.
- Attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls.
- Create documentation as needed, assist in testing, and be part of the Customer Engagement team.
- Report to the Customer Engagement Specialist.
- Help Desk Experience
- Customer Service Experience
cyber
Think Inc. Equal Opportunity Employer.
Contract
Seniority levelMid-Senior level
Job functionInformation Technology
IndustriesComputer and Network Security and IT System Operations and Maintenance
LocationDover, DE
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