Sr. Manager, Technical Program Management; Cloud Operations Resilience Engineering

Sr. Manager, Technical Program Management (Cloud Operations Resilience Engineering) at Capital One summary:

The Sr. Manager of Technical Program Management for Cloud Operations Resilience Engineering leads large-scale, complex technical programs focused on cloud infrastructure resilience, availability, and observability. This role requires collaboration across multiple business units and technical teams to deliver scalable cloud solutions and drive program execution in a regulated environment. The position emphasizes strong technical knowledge, program leadership, Agile delivery experience, and cross-functional influence.

Job Description

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One’s foundational cloud infrastructure layer, including observability, connectivity, resilience and availability.

About the team:
As a Senior Manager of Technical Program Management (TPM) on Capital One’s Cloud Operations Resilience Engineering organization, we’re looking for someone that has experience is leading large scale complex programs spanning across multiple lines of business and divisions partnering with both business and product teams to deliver against technology intent for the Integration of two highly diverse technology ecosystems.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Sr. Managers have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

• Deep focus on execution, follow-through, accountability, and results

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications:

• Bachelor's degree

• At least 5 years of experience managing technical programs

Preferred Qualifications:

• 5+ years of experience designing and building data-intensive solutions using distributed computing

• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS

• 3+ years of experience with Agile delivery

• 3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact

• 3 years + experience in building systems & solutions within a highly regulated environment

• Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1…