Director, Technology; Portfolio Operations

Director, Technology (Portfolio Operations) at Capital One summary:

The Director, Technology (Portfolio Operations) leads strategic initiatives by collaborating with product, technology, and business leaders to deliver measurable outcomes and drive portfolio execution. This role involves managing teams, aligning priorities, and optimizing processes to support over 700 associates in the Associate Experience Technology division. The position requires strong leadership, communication, and problem-solving skills with a focus on innovation, accountability, and cross-functional collaboration.

The ideal candidate will work with senior leaders to deliver results across a broad portfolio of initiatives and is comfortable thinking strategically and diving deep. This leader will identify opportunities and leverage the team to translate them into live solutions.

In this role you will bring together key stakeholders across product, tech and lines of business together to drive strategy and execute on high priority, strategic initiatives. You will be able to deliver outsized and measurable outcomes by defining and guiding objectives, roadmaps, cross organization collaboration, progress and technical requirements for our Teams. This will require ability to communicate across technical and non-technical stakeholders and manage strategic initiatives with a deep focus on execution and follow-through, accountability and results.

The Associate Experience Technology (AXT) division empowers over 50,000 Capital One associates by developing advanced technologies and customer-focused solutions. The newly established Portfolio Operations team, a critical part of this mission, supports roughly 700 product, technology, and design associates.

As the Director of this team, you'll serve as a strategic partner to senior leaders, delivering results across a broad portfolio of AXT initiatives. You'll drive strategy and execution on high-priority projects by bringing together key stakeholders from product, tech, and various lines of business. Your ability to think strategically and dive deep will be essential as you guide objectives, define roadmaps, and ensure a deep focus on accountability, follow-through, and measurable outcomes.

Responsibilities:

• Leads high performing product and business reviews of capacity, prioritization and delivery performance.

• Establishes and maintains the list of strategic initiatives, OKRs, TT and ETBs.

• Leads planning and delivery Operating Model alignment with product partners (as appropriate).

• Partners with tech, product and business leaders to align on capacity, planning to enable prioritization.

• Responsible for quality of agenda, content and organization of Platform Excellence Portfolio routine events and optimization.

• Lead and develop a team of direct reports.

• Excellent problem solving, influencing skills and an organizational change agent.

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker.

• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.

• Attract, grow, empower, and inspire top program talent, outcome-focused and well-managed.

You will:

• Be a strategic partner and drive the results for a holistic associate experience.

• Design and implement processes for portfolio intake, prioritization, stakeholder engagement, and reporting. This includes establishing well-defined routines for intent intake, capacity management, and delivery.

• Lead and develop direct reports, coaching them to success and helping them deliver on our roadmap and strategic priorities.

• Establish effective communication and prioritization mechanisms across teams within AXT. You'll serve as a key communicator with leadership and engineering teams to drive execution and provide data that enables senior leaders to make effective portfolio decisions.

• Monitor progress, recognize successes, and learn from failures to ensure a well-managed governance of our strategic priorities.

• Use a data-driven approach to define, track, and measure key performance and business metrics to help us make smarter business decisions, develop goals, and build better products.

• Be an ambassador for our team by representing us with senior Capital One leadership to share our vision, align on priorities, and influence strategy.

• Grow and develop program managers to help deliver on our roadmap and strategic priorities.

We want you if you are:

• Intellectually Curious. You’re comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating clearly to…