Consultant, Salesforce Functional Business Analysis

What Product Systems Analysis contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Product System Analysis serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimizes business processes by leveraging the functionality of the technology and product solution.

The team manages build and re-shaping of business process, procedures and accountability standards for sales enablement tools, specifically  and other associated technologies to maximize the business value of the technologies and enhance the user experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

This role serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimizes business processes by leveraging the functionality of the technology and product solution.

• Functional requirements development and ownership
• Work with stakeholders to understand business requirements, map key processes, understand pain points
• Assess and improve upon potential business processes that need review to more efficiently migrate to
• Work closely with IT team to act as the voice of the customer and provide feedback on requirements and functionality
• Support the business by applying cross functional subject matter expertise of business processes, systems, and integration to facilitate continuous improvement and innovation
• Coordinate with the Salesforce admin team to design the functionality in SFDC
• UAT testing management and hypercare support
• Work closely with development team and core project team to produce product documentation including user guides, test scripts, and internal/external materials
• Ability to describe complex concepts with the appropriate amount of detail based on audience
• Support the field in answering questions. Provide key details to learning business partner for training materials related to functionality
• User adoption management
• Develop strategies and plans to drive end user adoption and optimization
• Manage KPI and tools supporting change management and user adoption, providing a clear picture to stakeholders on change process and continued focal areas that may need additional support
• Ability to describe complex concepts with the appropriate amount of detail based on audience
• Training support
• Capturing key details of the process and work with training to incorporate into user guides that support the end user experience and training strategy
• Training change network to become subject matter experts and provide support to them as they work to train the business end users

• Bachelor's degree in related field, or equivalent work experience, preferred
• 5+ years of general business experience, preferred
• 2+ years experience working within , preferred
• Salesforce Administrator or other relevant certification, preferred
• Experience with  implementation, configuration and/or optimization, preferred
• Ability to align CRM functionality with business goals
• Experience contributing to long-term strategy and execution
• Ability to work cross-functionally to understand and improve business processes and determine the functional requirements
• Project management experience (formal or informal)
• KPI tracking and reporting for adoption and optimization
• Ability to influence and negotiate across teams
• Strong communication and presentation skills
• Problem solving and process identification skills, preferred
• Ability to travel up to 25%

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $80,900 – $115,500

Bonus…