Video Operations Technician III

The Video Data Center Technician III supports Delaware video lottery operations by monitoring production systems, coordinating casino floor changes, testing host, control, and vendor software and hardware, and providing first-level technical support. The position works with Lottery staff, casino and vendor technicians, Data Center Operations, Network, and Field Service teams to maintain accurate configurations, complete approved projects, and troubleshoot and elevate operational issues.

Job Functions:

• Monitor video lottery production systems, including host, control, communications, terminal, and reporting tools; respond to alerts, disconnected devices, meter anomalies, and other operational exceptions.
• Troubleshoot non-reporting, disconnected, or malfunctioning terminals, terminal controllers, and local communications devices. Restore service within authorized procedures and elevate unresolved issues.
• Provide first-level video support to Data Center technicians and coordinate incident response and planned work with Network, Field Service, Lottery, casino, and vendor personnel.
• Review casino floor requests for installations, moves, removals, conversions, and software changes; verify that configurations have been tested and approved before implementation.
• Prepare approved projects by configuring host records, terminal and communications information, software combinations, denominations, pay tables, progressive settings, and related production data.
• Implement and validate casino floor changes after receiving required inspection and project documentation. Enable devices, retrieve meter readings, and confirm communications and play status.
• Test host and control software and hardware, vendor game software and hardware, and new or replacement devices in the video test environment.
• Coordinate with vendors when gaming cabinets are added to or removed from the test lab. Obtain user manuals and setup documentation for new cabinets, and maintain these resources to support configuration and testing.
• Perform master resets, software installation, optioning, configuration, and functional verification of supported video lottery devices using established procedures and vendor documentation.
• Configure, deploy, replace, and maintain local communications control hardware and other production hardware supporting the video environment.
• Support Charitable Gaming Organization configuration, implementation, monitoring, and issue resolution as assigned.
• Maintain project, terminal, MCD, device, and testing records, including master lists, schedules, status updates, inspection sheets, and shift handoff information.
• Review operational reports, document device status, contact the appropriate casino or vendor technician, and communicate actions taken and outstanding issues.
• Coordinate with vendors on software submissions, testing requirements, installation media, hardware compatibility, deficiencies, priorities, and corrective actions.
• Develop, maintain, and follow procedures for video testing, daily operations, device configuration, and troubleshooting.
• Follow company, client, security, change-control, and quality requirements; complete work accurately.
• Prioritize assigned work, maintain effective shift handoffs, and support varied schedules, planned implementations, and after-hours issue response as required.
• Perform other duties as assigned.

Pay Rate: $22.50 per hour

When salary range is listed it reflects typical compensation for this role based on level and location. Actual pay depends on experience, skills, and education.

Position Requirements /

Qualifications:

• Associate degree in Computer Science, Information Technology, Electronics, or a related field, or two to four years of relevant operations, gaming, data center, technical support, or systems experience.
• Experience supporting Windows-based systems; experience with Unix or Linux systems is preferred.
• Experience monitoring production systems and troubleshooting hardware, software, communications, or device configuration issues.
• Ability to read and apply technical procedures, project documentation, spreadsheets, configuration records, and vendor instructions.

Skills/Abilities:

• Ability to learn specialized host, control, terminal, communications, and vendor systems quickly.
• Working knowledge of production monitoring, incident response, and structured troubleshooting practices.
• Ability to compare software and hardware configurations, identify discrepancies, and verify implementation results.
• Strong attention to detail,…