Video Operations Technician III

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Video Data Center Technician III supports Delaware video lottery operations by monitoring production systems, coordinating casino floor changes, testing host, control, and vendor software and hardware, and providing first-level technical support. The position works with Lottery staff, casino and vendor technicians, Data Center Operations, Network, and Field Service teams to maintain accurate configurations, complete approved projects, and troubleshoot and accelerate operational issues.

• Monitor video lottery production systems, including host, control, communications, terminal, and reporting tools; respond to alerts, disconnected devices, meter anomalies, and other operational exceptions.
• Troubleshoot non-reporting, disconnected, or malfunctioning terminals, terminal controllers, and local communications devices. Restore service within authorized procedures and escal...
• Provide first-level video support to Data Center technicians and coordinate incident response and planned work with Network, Field Service, Lottery, casino, and vendor personnel.
• Review casino floor requests for installations, moves, removals, conversions, and software changes; verify that configurations have been tested and approved before implementation.
• Prepare approved projects by configuring host records, terminal and communications information, software combinations, denominations, pay tables, progressive settings, and related production data.
• Implement and validate casino floor changes after receiving required inspection and project documentation. Enable devices, retrieve meter readings, and confirm communications and play status.
• Test host and control software and hardware, vendor game software and hardware, and new or replacement devices in the video test environment.
• Coordinate with vendors when gaming cabinets are added to or removed from the test lab. Obtain user manuals and setup documentation for new cabinets, and maintain these resources to support configuration and testing.
• Perform master resets, software installation, optioning, configuration, and functional verification of supported video lottery devices using established procedures and vendor documentation.
• Configure, deploy, replace, and maintain local communications control hardware and other production hardware supporting the video environment.
• Support Charitable Gaming Organization configuration, implementation, monitoring, and issue resolution as assigned.
• Maintain project, terminal, MCD, device, and testing records, including master lists, schedules, status updates, inspection sheets, and shift handoff information.
• Review operational reports, document device status, contact the appropriate casino or vendor technician, and communicate actions taken and outstanding issues.
• Coordinate with vendors on software submissions, testing requirements, installation media, hardware compatibility, deficiencies, priorities, and corrective actions.
• Develop, maintain, and follow procedures for video testing, daily operations, device configuration, and troubleshooting.
• Follow company, client, security, change-control, and quality requirements; complete work accurately.
• Prioritize assigned work, maintain effective shift handoffs, and support varied schedules, planned implementations, and after-hours issue response as required.
• Perform other duties as assigned.

Position Requirements /

Qualifications:

Associate degree in Computer Science, Information Technology, Electronics, or a related field, or two to four years of relevant operations, gaming, data center, technical support, or systems experience.

Experience supporting Windows-based systems; experience with Unix or Linux systems is preferred.

Experience monitoring production systems and troubleshooting hardware, software, communications, or device configuration issues.

Ability to read and apply technical procedures, project…