Senior Systems Engineer

** Job Description*
* Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

** Responsibilities*
* ** Key Responsibilities*
* ** System Installation &Configuration - Software Administration:*
*
- Monitors and

maintains operating systems to ensure effective installation and performance.

- Administers

middleware products in environments.

- Supports the deployment,

maintenance, and operation of internal applications as needed.

- Performs

regular administration and conducts standard performance trend analyses and

manages server capacity to ensure service performance meets standards.

- Leverages

working knowledge of application monitoring tools to ensure efficiency.

** System Installation &Configuration - Installation and Configuration:*
*
- Installs and

configures servers, cloud infrastructure, and all software and environments.

- Performs system

configurations and backups independently to ensure optimization of server

infrastructure.

- Supports

hardware maintenance, auditing, installation, and provisioning as necessary.

- Collaborates

with internal technical experts and third-party vendors to resolve integration

challenges.

** System Installation &Configuration - Identity & Access Management:*
*
- Administers

access privileges in the identity and access management system to ensure

accurate access to IT resources.

- Monitors user

activity in the identity and access management system and reports on system

activity.

- Learns to

provision access management systems.

** Service Lifecycle Management
- Batch Processing:*
*
- Monitors the

batch process to ensure the updates are applied and triages any issues that

arise.

- Implements

batch management using different work schedulers to configure jobs and job

streams, define dependencies, and report job performance.

- Ensures

scheduling and budgets of batch monitoring services comply with Service Level

Agreements (SLA).

** Service Lifecycle Management
- Security Maintenance:*
*
- Follows

existing procedures to provide assurance that compute and storage devices are

secure.

- Maintains

privileged accounts/secrets integrity of systems and compute and file system

security for the compute and storage environment.

- Monitors and evaluates

high-level service and infrastructure dashboards and takes action to address

identified anomalies.

- Implements

monthly, quarterly, or hotfix patches to address security vulnerabilities or

bugs across the technical stack.

** Service Lifecycle Management
- System & Security Improvements:*
*
- Deploys

enhancements to improve the performance, reliability, and security of systems

and environments.

** Incident Management &Support - Incident Management:*
*
- Supports the

end-to-end incident management lifecycle to ensure systems are stable, secure,

and performing accurately.

- Collates

incident-based data for team metrics and key performance indicators (KPIs) by

assisting with system and network incidents to identify patterns, root causes,

and solutions.

- Participates in

incident review meetings to provide feedback for operational performance and

solution implementation.

- Partners with

third party vendors and cross-functional teams (e.g., Development, Cloud

Engineering, Product Engineering, other IT teams) to drive collaboration for

implementation and/or resolution for high-severity incidents, risks, or

migrations.

- Investigates

standard system issues and triages high-severity incidents by implementing

Corrective and Preventative Action plans (CAPA) as instructed.

** Incident Management &Support - Escalation Cases:*
*
- Coordinates

escalated support cases by collaborating with internal technical teams and

third party vendors to drive issue resolution for a wide range of production

environment problems (e.g., immense growth, scaling, leveraging the cloud,

extremely high performance, high availability requirements).

** Incident Management &Support - Technical Support:*
*
- Proactively

monitors the production environment by checking system error logs, monitoring

ticket queues, and consulting with other teams involved in maintaining the

environments.

- Adheres to team

schedule to…