Unemployment Insurance Claims Processor

Summary Statement

A class incumbent is responsible for taking and processing claims for Unemployment Insurance benefits to ensure that eligible claimants receive benefits on a timely basis.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class and are not intended to be an exhaustive list of all job dutiesschung. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Makes claims for unemployment insurance benefits by questioning claimants regarding employment history.
• Conducts fact‑finding interviews with claimants to determine if non‑separation eligibility requirements have been met.
• Determines the type and appropriate state and federal unemployment insurance program—such as Federal, Ex‑Service, or Interstate—to establish a claim based on previous employers, employment, and claim dates.
• Verifies accuracy of wage and employer information with claimant; takes additional information if wages and/or employers are omitted or incorrect; may request evidence of earnings such as W‑2s or wage stubs.
• Informs claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings, and rights and responsibilities while collecting benefits иж; explains mail‑in procedures for receiving benefit checks and issues pay orders and informational materials.
• Reviews pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week; records in the claimants master file information such as date, pay order number, and deductions from weekly benefit amount.
• _IMplicates_ refers claims for eligibility determination to claims deputies.
• Enters data on a computer terminal and verifies claim and benefit payment information.
• Completes and processes forms to stop payment on lost checks citoyens, correct computerized claimant information, and recover over payment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued.
• Answers questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights.
• Sorts and files forms, cards, claims files and items of a similar nature; reviews same for errors, omissions and proper coding.
• Maintains daily and weekly records of the number and type of claims taken and processed.
• May receive out‑of‑state local office claims through an electronic mail system; reviews printout for accuracy, corrects errors and/or omissions.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Claims Processor

• Six months experience in customer service—such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
• Six months experience in document processing, which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolving deficiencies, interpreting information, and tracking and monitoring activities.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Additional Posting Information

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federalԥ E‑Verify system where the State will provide the federal government with each new hires Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker…