Branch Operations Supervisor - Commercial Lines

Branch Operations Supervisor - Commercial Lines

Book Focus: Trucking, Transportation, Construction

Work Mode: Hybrid 1-2 days out of one of our IOA offices in CST or EST zone | Supporting:
Cherry Hill, NJ branch.

Remote Work Policy: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, our remote work policy includes having a dedicated, distraction‑free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

To view our branch locations, please visit:

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

• Team Leadership:
  Manage Account Management staff, monitor performance, and provide coaching.
• HR Management:
  Ensure compliance with HR processes and policies.
• Performance Monitoring:
  Ensure productivity, efficiency, quality, and service standards.
• Scheduling:
  Manage staff days off calendars for service continuity.
• Staffing Levels:
  Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection:
  Participate in interviewing and hiring recommendations.
• Performance Evaluation:
  Prepare and deliver performance evaluations.
• Coaching and Development:
  Provide coaching, consultation, and training.
• Professional Development:
  Encourage growth and development of personnel.
• Succession Planning:
  Develop future branch operations leaders.
• Culture Promotion:
  Promote IOA culture and improve engagement.
• Performance Gaps:
  Identify gaps and implement corrective actions.
• Data Analysis:
  Monitor and interpret performance data.
• Communication:
  Maintain transparent communication with leadership.
• Process Improvement:
  Develop and ensure compliance with core work processes.
• Policy Enforcement:
  Implement and enforce company policies.
• Technical Competence:
  Maintain high technical competence and industry expertise.
• Leadership Development:
  Continuously improve management and leadership skills.
• Relationship Building:
  Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Champion IOA Values:
  Demonstrate integrity and leadership.

• 5+ years of industry experience with deep, wide-ranging industry knowledge
• 3+ years leadership experience.
• All required active licensing.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

The expected pay range for this position is $70,000 to $80,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Finance and Sales

Industries: Insurance