Shift Manager - Security

Bally’s Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. It owns and operates 19 casinos across 11 states, a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. Bally’s recently acquired Aspers Casino in Newcastle, UK and owns Bally Bet, Bally Casino, Bally’s Interactive International and a stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms.

• Directs and oversees the performance of the Security Officers
• Ensures that all Security staff provides exceptional customer service
• Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.
• Ensures that all officers assigned are present and the facility is under control.
• Manages and participates in the daily drop pick up, and the armored car detail
• Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
• Responds to emergency or volatile situations and directs staff accordingly.
• Testifies for Bally’s Dover, at any criminal or civil proceeding as directed.
• Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
• Interviews, selects, hires and retains superior employees.
• Coaches and counsels subordinate employees.
• Oversees and ensures the timely completion of employee evaluations.
• Conducts training with subordinates, both formally and informally.
• Issues discipline and terminates employees as appropriate.
• Rewards and recognizes superior performers.
• Exercises considerable judgment in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
• Manages departmental budget, maximizing revenue and controlling expenses as appropriate.
• Manages payroll and labor costs.
• Maintains relevant records and oversees the maintenance of records as appropriate for the department.
• Develops and implements strategic goals, objectives and business plans for the department.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up‑to‑date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Establishes and implements customer service standards.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Oversees and ensures that employees work safely and follow all safety rules.
• Performs other duties as assigned.

• High school diploma, GED or equivalent experience required, college preferred.
• 3–5 years’ experience in security management preferred.
• Proficiency with Microsoft Office software.
• Superior customer service and leadership skills.
• Superior written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Professional appearance.
• Availability to work weekends, holidays and nights as scheduled.
• Must successfully pass a background check and receive a license from the DE Lottery.
• Must possess CPR, AED, First Aid and Non‑Violent Crisis Intervention certification or the ability to obtain certification within the probationary period. Certification must be renewed upon expiration.
• Vigilance for unusual activity and assistance needs at all times.
• Proficient in speaking, reading and writing English.

• Competitive salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental and vision.
• 401(K) with company match.
• Access to perks and childcare discounts.

Target Salary Rate: $45,000.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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• Mid‑Senior level

• Full‑time

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