Executive Director - Hope Operations

The Delaware State Housing Authority has established a subsidiary non‑profit entity, Hope Operations Inc., which will be responsible for managing the day‑to‑day operation of Hope Center locations in Kent and Sussex Counties as both emergency housing facilities and as community resource hubs.

The Executive Director is responsible for the strategic oversight and administration of shelter facilities operated by Hope Operations, a non‑profit arm of the Delaware State Housing Authority, which operates as Housing Delaware. This position provides executive-level leadership in program delivery, operations, workplace management, and financial oversight for multiple shelter locations in Kent and Sussex Counties. The Executive Director reports to the Hope Operations Board of Directors, with day‑by‑day reporting through the Chief Production Officer of DSHA and works collaboratively with internal departments at DSHA and external partners to ensure shelters are adequately resourced and effectively managed.

All activities must support the Delaware State Housing Authority’s (DSHA) mission, strategic goals, and objectives.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Oversee shelter site managers and teams related operations of the Hope Centers in Kent and Sussex Counties, ensuring programs are delivered effectively and efficiently.
• Lead recruitment and hiring of shelter-level staff and oversee day‑to‑day operations of staff across multiple locations, ensuring facilities are appropriately staffed at all times to provide a safe space for clients and staff.
• Support onboarding and orientation of team members related to organizational culture, policies, rules, regulations, and procedures.
• Lead the development and execution of program guidelines, policies, and procedures aligned with best practices for shelter safety, community services, and case management.
• Ensure programs maintain compliance with applicable federal, state, and local regulations related to funding requirements and shelter operations (e.g. U.S. Department of Housing and Urban Development).
• Prepare clear reports, maintain accurate records, and communicate effectively with diverse stakeholders.
• Identify problems and emerging trends, evaluate program impacts, and recommend effective solutions, policies, and financing structures.
• Demonstrate strong leadership and team management to foster a workplace culture among a diverse staff that is productive, inclusive, and mission driven.
• Serve as the key liaison between shelter programs and DSHA executive leadership, providing regular updates and recommendations.
• Represent Hope Operations to the public and manage relationships with implementation partners and other external stakeholders (e.g. architects/contractors, other non‑profits, other community advocates, and health/medical providers).
• Identify and pursue funding resources (grants, federal resources, state resources) that may be used to support ongoing shelter operations.

• Provide oversight and concurrence for financial planning, expenditure monitoring, reporting, and accountability mechanisms.
• Collaborate with internal leadership to align shelter operations with the broader goals and mission of DSHA.
• On call as needed for emergencies.
• Other related duties as assigned.

This position requires the incumbent to exhibit the following behavioral skills:

Accountability and Dependability:
Follows through on commitments and…