Patient Financial Services AR Manager | Delaware

Salary: $82,950 to $128,565 per year, depending on experience

Start:
Immediate. The client is actively interviewing and extending offers.

A respected regional health system is hiring a Patient Financial Services AR Manager to lead its insurance accounts receivable team. You’ll direct billing, follow-up, collections, and reconciliation, and work closely with revenue cycle leadership and the employed physician practices to keep billing compliant and AR performance strong. The role suits a hands‑on leader who can quantify denial trends, hold payers accountable, and drive change.

• Supervise the AR team, including hiring, training, performance evaluations, and discipline
• Set department goals and work procedures with the PFS leadership team, and track financial and operational performance
• Manage all insurance AR billed in Epic Hospital Billing (HB) and Professional Billing (PB), with a focus on productivity, quality, and reimbursement
• Make sure activity follows governmental and commercial payor rules and internal policies
• Monitor and resolve insurance credit balances
• Oversee insurance AR vendor performance
• Review and respond to patient complaints and legal documents
• Run monthly rounding with direct reports, and review quality assurance results with staff to identify training needs
• Produce monthly AR reports for large payers, physician practices, and vendors, and elevate to state and federal agencies when payers don’t follow regulations
• Help build new-hire and annual training materials
• Review system change requests for their impact on payers and processes
• Manage access and maintenance for Medicare and Medicaid payer portals
• Maintain Epic ARCR certifications, if applicable

• Bachelor’s degree in business or a related field. Alternatives:
  • A high school diploma or GED with 8 years of progressive revenue cycle leadership experience
  • An associate’s degree with 4 years of that experience
• 5 years in patient accounting, third-party reimbursement, or a related field, including at least 3 years in a supervisor or leadership role
• Ability to work independently, meet deadlines, and communicate clearly

• 7 years of experience, including 5 or more in a leadership role
• Certified Patient Account Manager (CPAM)
• Certified Revenue Cycle Representative (CRCR)
• Epic HB and PB experience, ARCR certification