Customer Success Manager

Digital Wave treats Twilio Flex as a discipline, not a buzzword, and the Customer Success Manager we hire in Dover should treat it the same way. This Customer Success Manager role at Digital Wave rewards initiative with $90,000 - $129,000, real decision-making power, and steady career advancement.

• Stand up a Salesforce Service Cloud-driven scoring model the whole team believes
• Tune the ad creative until the sales marketing cost-per-lead drops
• Forecast demand and align marketing investment with sales objectives
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Build the Hub Spot Service Hub report leadership checks before the DE review
• Win back the accounts a previous Customer Success Manager let slip
• Stand up email sequences that get opened, not buried

• Ability to thrive both independently and as part of a tight-knit team
• A collaborator's reflex to share credit and absorb blame
• 6+ years owning outcomes, not just completing tasks
• Proven track record delivering results as a Customer Success Manager
• Demonstrated ability to manage competing priorities under tight deadlines
• A history of leaving sales marketing processes better than you found them
• Hands-on Written Communication experience that survives a whiteboard interview

From a Dover loft, Digital Wave has built a make-it-better reputation for solving sales marketing problems others quietly gave up on. Feedback flows in every direction at Digital Wave, from the newest hire to the people signing the $90,000 - $129,000 checks.

The offer rewards both ends, $90,000 - $129,000 for your Avaya today and mentorship for the manager leader you become tomorrow.

Our Dover team is currently shortlisting candidates for this position.