Physician Practice LPN - Primary Care Call Center

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties.

Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location:

Call Center at Blue Hen in Dover

Status:
Full Time 80 Hours

Shift: Day/ Evening

SALARY RANGE: 23.90 - 35.85

HOURLY

Provides professional nursing care to patients within Physician’s Practice. Professional nursing practices, requiring specialized knowledge, judgment, and skill are performed in accordance with practice policy, procedure and philosophy.

Note:

This is a Phone Triage LPN position, located onsite at our Call Center  LPN in this role will support our Bayhealth Primary Care offices and will typically Not engage in direct patient care, they will instead be responsible for triaging phone calls, addressing patient inquiries and concerns via phone and the online patient portal. This position is Monday - Friday and typically works five 8-hour shifts.

• Demonstrate the ability to provide the following patient care services: a. Perform triage services for patients b. Prepare injections as required and according to treatment plans designed by the physician c. Review medication refills with patient via telephone. Ensure that the patient is periodically assessed in the office by the physician to determine therapeutic effect and patient compliance. Adjust patient medications as needed d.
  
  Assist with minor medical/surgical procedures in the practice setting e. Demonstrate the ability to recognize abnormal lab results. Required to review lab reports with patients in the absence of the provider. f. Coordinate further testing and evaluation with the physician g. Identify the need for patient education. Advise patients on their treatment plan; to include Diabetes and other chronic diseases h.
  
  Maintain treatment records/files for each patient Complete patient encounter form at the conclusion of each service performed i. Escort patient to the check-out station at the conclusion of each service j. Return patient phone calls regarding testing and/or treatment plan k. Maintain patient confidentiality; comply with HIPAA and compliance guidelines established for the practice
• Demonstrate ability to manage the patient treatment area as follows: a. Ensure compliance with Joint Commission regulations and other safety requirements; this includes disposal of used sharps and contaminated materials, as well as, safe storage of medications b. Re-order supplies as required and within budgetary limitations c. Submit requests for capital equipment during the annual budget development process d. Maintain work station cleanliness e.
  
  Maintain instruments and equipment; ensure all are sterilized, arranged, and ready for use
• Demonstrate the ability to reflect knowledge of current professional practice standards, laws and…