Shift leader, Restaurant/Food Service
Listed on 2026-01-02
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Restaurant/Food Service
Server/Wait Staff, Food & Beverage
Job Details
Job Location: 024759 - Dover - Dover, DE
Position Type:
Shift Leader
Salary Range:
Undisclosed
Description
Note:
This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.
Basic Purpose and Objectives of the Position
The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Reviewing food handling procedures
- Assessing operational processes
The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.
Principle Accountabilities
Customer Satisfaction/Product Quality
- Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
- Conducts periodic food safety audits.
- Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
Financial
- Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.
Operations
- Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
- Reviews facility and equipment readiness.
- Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
- Monitors speed of service and resolves bottlenecks to meet goals.
- In the absence of management, responsible for food and supplies deliveries, as well as restaurant opening and closing.
Human Resources
- Provides ongoing coaching and feedback to crew employees.
- Provides hands-on training in Learning Zone.
Qualifications
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