Retail Sales Associate DOVER MALL in Avg

Retail Sales Associate DOVER MALL All in Avg $30

Join to apply for the Retail Sales Associate DOVER MALL All in Avg $30 role at Arch Telecom

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service that our customers demand. If you think you have what it takes to be an Archer, keep reading.

Learn and build proficiency in customer service while concurrently providing a best‑in‑class customer experience and building loyalty. Your responsibilities include:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Guiding customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.

Approach service and sales needs with patience, honesty, and empathy.

Become proficient in using digital tools to enhance interactions and onboarding, actively demonstrating:

• Coverage comparisons in customers’ neighborhoods, highlighting our fast LTE network.
• Plans and services that enable unlimited data, connectivity, and freedom.
• Device and account inspection, review, and troubleshooting.

Complete training on in‑store experiences, new skills and processes, systems knowledge, and reference resources.

Build relationships and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues for a seamless environment.
• Identify and hand‑off small business leads.
• Develop strong peer relationships and accountability for company success.
• Enjoy a positive work environment while delivering first‑class customer experience.

• A strong desire to learn and master customer advocacy skills and build meaningful connections.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to collaborate with peers and leaders, sharing best practices and resolving issues.
• Effective at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience (retail preferred).

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay with uncapped commission earnings.
• Automatic raises when reaching milestones.
• Opportunities for career advancement.
• A culture of care and excellence.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, bonuses.

• At least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hrs) or Part‑time (20+ hrs) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace diverse perspectives and backgrounds, welcoming everyone to our team.

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