Store Support, Customer Service Rep

Overview

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support including order fulfillment, customer assistance in the lot, and administrative services as assigned.
• Direct customers to store departments or merchandise and respond to product order status inquiries.
• Assist with cash handling or program compliance as required.
• Collaborate with other associates, vendors, and carriers to support store operations.
• Maintain focus on store objectives and supporting key operational responsibilities.

• Strong time management and detail orientation.
• Ability to work cooperatively with team members and vendors with minimal supervision.
• Demonstrates integrity and customer service focus.