Business Development Representative​/Service BDR - Dover Nissan

Business Development Representative / Full Time Service BDR - Dover Nissan

We are seeking a Full‑Time Service Department Business Development Representative to join our dedicated team. If you're someone who thrives in a fast‑paced environment and enjoys making a difference in customers' lives, this position could be a great fit for you!

• Unlimited Career Growth – The Hertrich Family of Dealerships is a fast‑growing company with exciting career advancement opportunities.
• Mission‑Driven Company – We are committed to our community, supporting over 90 local organizations and charities.
• Dynamic, Entrepreneurial Culture – We pride ourselves on integrity, accountability, and striving for excellence in everything we do.

The Hertrich Family of Dealerships represents 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva peninsula and beyond. For over three generations, we've been dedicated to providing exceptional service to our customers and giving back to our community.

• Competitive Pay
• Comprehensive Benefits including Medical, Dental, Vision and Life Insurance for you and your family
• Paid Time Off – Vacation, Holidays, and Sick Days
• 401(k) with Employer Match
• Employee Purchase Discounts

• Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow‑ups.
• Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate daily, weekly, and monthly reports as requested by management.
• Provide a friendly, professional, and high‑energy experience on all calls to ensure customer satisfaction.
• Additional duties as assigned

• Highly motivated with a strong desire to succeed.
• Call‑center experience or similar position highly preferred.
• Excellent communication skills and ability to build rapport with customers.
• Comfortable with computer systems and internet use.
• Energetic, enthusiastic, and able to maintain a positive attitude.
• Organized with a strong attention to detail.
• Able to work flexible hours, including evenings and weekends.
• A self‑starter with a customer‑first mentality.
• High School Diploma or GED required.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industry: Automotive
• Location:
  
  Dover, DE

We value diversity and are an equal‑opportunity employer. Hertrich is committed to maintaining a drug‑free workplace and providing an inclusive culture that fosters growth for all.