Customer Account Manager

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Our SMB Customer Account Managers help customers solve workforce challenges while expanding the value of their UKG partnership. You will manage and grow customer relationships, uncover opportunities to introduce additional products and modules, and build tailored HCM and Payroll proposals. This role is ideal for a commercially minded relationship builder who enjoys consultative selling, industry learning, and creating measurable customer impact.

You will have the opportunity to sell solutions that help organizations build a better employee experience, improve workforce decision-making, and solve meaningful business challenges. UKG combines a strong product portfolio with the people, process, and customer proof points that help sellers compete and win.

• Tenured sales leadership and experienced partners who understand how to guide successful sellers.

• Seasoned Application Consultants to support proposals, RFPs, demos, and solution alignment.

• Expert technical sales support and strong Sales Operations and Legal partnership to help move opportunities forward.

• A highly referenceable customer base and a proven hosted SaaS solution with 96% customer retention.

• Award-winning HRMS/Payroll, Talent Management, Time and Attendance, and workforce management solutions.

• Implementation and Customer Support teams focused on delivering a strong customer experience.

• A high-performance, inclusive culture with meaningful career growth and recognition for top performance, including President’s Club.

• Build trusted relationships through regular customer interactions, industry events, trade shows, and conferences.

• Research customer industries and advise on best practices, business priorities, and service expansion.

• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs.

• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts.

• Maintain a strong understanding of UKG products and incorporate product advances into customer presentations.

• Develop Annual Account Plans and Relationship Maps with internal stakeholders.

• Build relationships with decision-makers by leveraging sales leadership, executive sponsors, and in-person meetings.

• Conduct at least one annual business review covering adoption, support, and roadmap content.

• Increase engagement by partnering with Field Marketing and Customer Marketing teams.

• Monitor account health, identify risks, and collaborate on Save Plans.

• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC.

• Engage marketing-qualified leads within 24 hours.

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.

• Minimum of 1 year experience in the technology/software industries.

• Ability to travel for face-to-face customer interactions and industry events.

• Excellent communication and…