Surveillance Officer

Bally’s Corporation is a global casino‑entertainment company with a growing omni‑channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and operating licenses in 18 states. Bally’s Interactive International, Bally Bet, and Bally Casino are key brands. The company has over 10,600 employees and a portfolio of gaming and hospitality assets that include 15,300 slot machines, 580 table games, and 3,800 hotel rooms.

Major Focus – Safeguarding the company’s assets and ensuring the safety of guests and employees. Observes, monitors, and records activities throughout the casino area and facility, recording observations as required.

• Observes the facility through the pan, zoom and tilt cameras and records all pertinent activity on the Surveillance system.
• Coordinates with the supervisor to record questionable activity for review and possible use as evidence in court.
• Conducts the same type of observations of the gaming areas as directed.
• Detects cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers’ cage, vaults and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Monitors fire alarm panel and coordinates the response to fire alarms and system troubles, notifying proper persons in accordance with established procedures.
• Makes timely notification to appropriate management, supervisors, Delaware State Lottery, and/or the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management, DSX Door Access, Fire Panel and Biometrica computer systems.
• Coordinates response to hold‑up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co‑workers, supervisors and guests.
• Follows all relevant policies and procedures.

• Performs other duties as assigned.

• High School diploma, GED or equivalent work experience.
• Computer literate in Microsoft Office products.
• Good communication skills.
• Ability to distinguish all colors.
• Reliability in reporting to work on time as scheduled.
• Availability to work weekends, holidays, and nights as needed.
• Successful background check and licensing from the DE Lottery.
• Professional appearance and appropriate attire at all times.
• Adherence to the Close Personal Relationship Policy – Surveillance.
• Ability to learn specific job duties and complete detailed work assignments, maintaining knowledge of basic concepts and techniques.
• Proficiency in speaking, reading, and writing English.

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan including medical, dental, and vision.
• 401(k) with company match.
• Access to perks and childcare discounts.

Target Hourly Rate: $17.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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