Security Officer - Per Diem

8 am
-8 pm
- As Needed Salary Range: $20.99 -$38.98. Pay is based on experience.

Summary Provides a safe and secure environment for patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring assigned areas for potential safety hazards and unusual occurrences. Investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraint when necessary. Demonstrates excellent customer service skills and maintains a professional, approachable presence throughout the hospital. When applicable, responsible for the arrest of criminal suspects under the authority of a State Special Police license.

Does this position require Patient Care? No Essential Functions Patrols assigned areas, giving particular attention to locations where security concerns or incidents have previously occurred. Identifies unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage to hospital property and to protect patients, visitors, and employees.

Maintains strict confidentiality and safeguards sensitive information at all times. Investigates thefts, shortages, and other complaints involving potential criminal misconduct by interviewing individuals involved in specific incidents. Notifies appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detains suspicious individuals as appropriate. When authorized, makes arrests and participates in subsequent court proceedings as required. Prepares and submits complete and accurate written reports and maintains detailed incident log entries.

Keeps the Security Supervisor informed of significant incidents and developments. Maintains accountability for valuables, property, and evidence placed in custody; ensures proper safekeeping and maintains all required documentation. Performs dispatcher duties utilizing integrated security systems. Dispatches personnel by radio to respond to incidents and requests for assistance and maintains appropriate documentation. Assists with workplace violence and domestic violence incidents; responds to medical emergencies;

assists with patient restraints when authorized; provides protection for dignitaries; and controls pedestrian and vehicular traffic as needed. Participates in departmental committees, task forces, and teams as assigned or volunt.

Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No

• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
• Basic Life Support [BLS Certification] - Data Conversion
  - Various Issuers preferred
• Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred
• Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred
• Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred

Experience Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying…