Fiber Splicer Technician

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber‑optic high‑speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer‑focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Location:
Dover, DE (Local candidates only)

The Fiber Splicer Technician must have strong fiber splicing, network, organizational, employee, and customer service skills. Our Fiber Technician Splicers troubleshoot, splice, test and certify fiber optic rings and customer terminations. This position is responsible for repairing outages and performing contractor QA checks. In this role you will spend 90% of your time in the field and on customer premises interfacing with current and prospective customers.

Providing the very best customer service, both while installing and during troubleshooting operations, is critical to this position.

• Competent in the use of optical test equipment (OTDR, PON Meter, Volt/Ohm meters, toners, etc.) prescribed for testing all services IQ Fiber provides.
• Competent in fiber splicing using a core alignment type splicing machine for drops and pig tails.
• Repair underground drop pipes, re-pull underground fiber drops, and splice drops where necessary from the distribution vault to the premise NID.
• Install, maintain and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end user.
• Install, maintain and troubleshoot splitter cabinets, patch panels, NIDs and associated equipment.
• Place fiber inside the customer premise in units ranging from SFU to MDU high‑rises.

• Provide highest level of customer service internally and externally.
• Full accountability in safety, productivity, quality, workmanship, and customer service.
• Use excellent hearing and listening skills to receive detailed information.
• Work after hours and weekends; remain in service during outages until resolved.
• Maintain readiness to handle technical calls (24/7/365). Ready state includes being in local market, clear state of mind and company communications.
• Maintain all company equipment ready to receive and resolve calls timely.
• Work emergency schedules during natural disasters and network outages.
• Maintain vehicle in a clean, professional manner; dress in approved IQ Fiber branded clothing; arrive neat and professional.
• Multi‑task; solve problems using solid judgment.
• Other duties as assigned, including non‑technical.
• Operate in high‑pressure fast‑paced environment.

• 3 to 5 years telecommunications experience required.
• Valid driver’s license with clean record; must pass driver's license check.
• Pass pre‑employment screening.
• Drive during nighttime conditions and adverse weather.
• Good vision (color, depth perception) and hand‑eye coordination.
• Lift 50 lbs repeatedly; climb ladders and work on utility poles up to 28 feet.
• Work in adverse weather, attics, and crawlspaces.
• Computer skills sufficient to process trouble tickets; experience with Microsoft Excel and Word.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status and will not

Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.