Receptionist, Administrative​/Clerical

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Job Title:
Receptionist

Program/Dept.:
Administration

Reports To:
Office Manager

FLSA Status:
37.5 - 40 Hours/Non-Exempt

Probationary Period:
Ninety (90) Days

Salary Range:
Updated Annually

Work From Home Status:
Ineligible

$18.00/hr - $18.36/hr

Welcomes and assists visitors courteously as the first point of contact; notifies staff upon visitor arrival, assists clients and maintains telecommunications systems.

High school diploma/GED: additional experience and/or training in social services or non-profit experience is preferred

• The receptionist is the first point of contact for visitors (in person, telephone, email, website)
• Ability to use de-escalation techniques when faced with a challenging client
• Answer phone, schedule appointments, data entry as needed
• Assist clients with completing applications and required forms for CAPSC programs
• Assist with maintaining, cleaning, organizing the food pantry
• Assist with distribution of USDA commodity foods and donated food pantry items. Including record keeping requirements; preparing food bags/boxes for clients
• Monitor public areas for cleanliness; clean when necessary
• Collaborate with staff and clients as necessary to maintain a safe environment for all
• Conduct yourself in a professional manner suitable for an office environment at all times
• Help where needed and other duties as assigned

• NA

• Respects confidentiality of information about agency staff, personnel issues, and other program operations
• Strong commitment to maintaining client confidentiality
• Plan, assign, coordinate, organize, and prioritize work
• Models direct, positive, honest, and respectful behavior in every aspect of with children, families, staff, and community members
• Energetically engages people, issues, and work
• Applies the highest ethical standards to themselves and others daily
• Supports others in their efforts to be productive and effective and succeed in work and life
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being performed

Entry level

Full-time

Administrative

Individual and Family Services

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