Telecommunications Operator

Telecommunications Operator I - Fridays, 2:45p-11:15p

Apply for the Telecommunications Operator I - Fridays, 2:45p-11:15p role at Wentworth-Douglass Hospital
.

The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.

• Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
• Relay emergency codes, pages, and other critical messages promptly and accurately.
• Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
• Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
• Assist with handling patient requests for information and service.
• Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
• Ensure that equipment is functioning properly and report any issues or malfunctions.
• Follow established protocols to prioritize emergency calls and other critical communications.

• Education:
  
  High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
• Experience:
  
  Customer service or call‑center experience 2–3 years preferred.

• Good inter‑personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

• Remote Type:
  Onsite
• Work Location:
  
  789 Central Avenue
• Scheduled Weekly
  
  Hours:
  
  8
• Employee Type:
  Regular
• Work Shift:
  
  Evening (United States of America)
• Pay Range: $17.36 - $20.41/Hourly
• Grade: 1

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .