Consumer Loan Servicing Specialist

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization.

As such, we all hold ourselves accountable to the following:

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and foster teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one's immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

Under the direction of the Director, Consumer Direct Lending, the Consumer Loan Servicing Specialist plays a vital role in protecting the credit union's interests by ensuring proper documentation and securing collateral for consumer vehicle loans. This position requires frequent collaboration and communication with internal departments, external vendors, and members to obtain and verify essential loan documentation. Success in this role depends on the ability to complete tasks with both speed and precision, without compromising quality or compliance.

• Manage Full Lifecycle of Consumer Loans:
  Handles all aspects of servicing consumer loans throughout their lifecycle and post-closure, including processing requests from insurance companies, loan deferments, and title or lien release requests from state agencies.
• Resolve Title Discrepancies:
  Works the Missing Title Report by communicating with state agencies, financial institutions, dealerships, internal departments and members to obtain and correct title documentation.
• Ensure Timely Member Communication:
  Sends required documentation to members within regulatory time limits, including Adverse Action Notices, Credit Score Exception Notices, Paid in Full letters, and auxiliary refund letters.
• Process Incoming Mail:
  Logs and processes all departmental mail, including matching titles from other financial institutions with title application documents from branch staff. Scans and notates member titles received from various states, including electronically held titles.
• Audit Title Documentation:
  Reviews and audits title documents prior to submission to state agencies. Collaborates with branch staff, dealerships, and financial institutions to resolve inaccuracies.
• Respond to Inquiries:
  Handles incoming phone calls, emails, and…