Medical Assistant, Plastic Surgery

Overview

We are seeking a full-time, 40-hour Medical Assistant to work onsite Monday through Friday from 8:30am to 5:00pm in our Dover location.

• Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient’s medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

• High School Diploma or Equivalent required or Associate’s Degree in Medical Assisting preferred.

• Basic Life Support (BLS) Certification preferred.
• Certified Medical Assistant [National Certification] preferred.

• Direct MA experience or medical field work 1–2 years required.

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Compliance with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one’s own time and the time of others.

• Surgical or procedural (including sterile procedures) experience is a plus.
• EPIC experience.
• Medical Assistant Course or diploma program or a minimum of 1 year professional experience.
• National MA Certification via AAMA, AMT, NHA, or NCCT.
• Ambulatory/Outpatient experience.

Wentworth‑Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other employment benefits.