Personal Lines Account Manager

Summary

Foy Insurance has a long history of meeting the risk management needs of communities throughout New Hampshire, Maine, and Massachusetts dating back to 1893. We are now proud to be a part of World Insurance Associates, which provides unparalleled access to even more products and services to assist our customers’ insurance needs.

This position supports the Account Executive with responsibilities related to client management and retention.

• Effectively manage a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of the markets, underwriting guidelines, and procedures.
• Review all applications, policies, endorsements, and audits for accuracy.
• Complete loss/claim analysis and summaries.
• Coordinate expiration list with department manager to obtain renewal business information.

• Bachelor’s degree or equivalent work experience, preferred.
• 3-7 years minimum Personal Lines Account Management experience required.
• Property & Casualty License required.
• Valid driver’s license and insurance required.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and Power Point).
• Applied/Epic or similar agency management software experience preferred.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self‑motivation and drive; maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance.
• Ability to multi‑task, prioritize, work independently, and use discretion surrounding sensitive information.
• Maintain a professional demeanor and positive attitude.

At World Insurance Associates (WIA), we celebrate and support our differences. WIA is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.