Player Services Manager

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule‑breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Responsible for direct supervision of the player services operations in accordance with Company Internal Control Policies and Procedures, state and federal regulations, Bank Secrecy Act, Title 31 Rules and Regulations, and the Company’s Responsible Gaming Plan.

Starting at $75,000

• Provides next‑level guest service to internal and external guests.
• Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Maintains confidentiality of all privileged information in accordance with established procedures with Company policy and state regulations.
• Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
• Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies.
• Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Monitors credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Evaluates and prepares daily cash deposit and electronic check deposits.
• Ensures procedures and proper controls are strictly enforced to protect assets.
• Monitors and evaluates overall Company activities in relation to departmental operations to ensure integration of Company needs with the services rendered through credit and collections.
• Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as Company policies and procedures.
• Works with customer relations issues that are beyond the authority of staff in order to resolve situ‑ations in an equitable manner.
• Monitors and…