Customer Relationship Associate; Teller Tuscarawas & Holmes County Float

Take the first step toward an amazing career, apply to be a Customer Relationship Associate at First Federal Community Bank! You’ll make a real difference every day by delivering exceptional customer service, building strong relationships, and helping people achieve their financial goals. Plus, you’ll gain valuable skills, enjoy great benefits, and unlock exciting opportunities to grow and succeed in the banking industry.

Customer Relationship Associate (Teller)

Financial Center Manager

Non-Exempt, Hourly Position

Full-Time

First Federal Community Bank, Help Cover at all Tuscarawas County and Holmes County Offices

Banking is about people, and our team is comprised of some of the best!

As the first face our customers see, you set the tone for their entire experience with First Federal Community Bank. You’ll create lasting impressions by delivering exceptional service and making every customer our top priority. In this role, you’ll educate customers on solutions for their financial needs, promote First Federal products and services, and build strong relationships through meaningful, engaging interactions all while handling personal transactions with accuracy and care.

Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community. You’ll embrace opportunities for professional growth, collaborate with a supportive team, and bring attention to detail that makes you an essential part of our success. Every interaction you have creates value for our customers and shows why First Federal is the premier financial services provider in our community.

Are you ready to start a career where you create meaningful connections and help people achieve their financial goals? At First Federal Community Bank, our Customer Relationship Associates are more than tellers, they are trusted advisors, problem-solvers, and the friendly faces that make banking personal. As the first point of contact for many of our customers, you’ll deliver exceptional service, provide financial solutions, and represent our commitment to Invest in Our Community through active participation in local organizations and events.

Every interaction is an opportunity to make a positive impact and show why First Federal is the premier financial services provider in our area.

• Welcome customers and create memorable experiences that make them feel valued.
• Receive deposits, cash checks, process withdrawals, and handle transactions with accuracy and care.
• Educate customers on financial solutions, promote First Federal products and services, and build strong relationships through engaging interactions.
• Answer questions about debit cards, online banking, and other services; both in person and over the phone.
• Balance your cash drawer daily and maintain a well-stocked, organized workstation.
• Demonstrate knowledge of all financial services to cross-sell products that meet customer needs.
• Embrace ongoing professional development and utilize Learning & Development tools to grow your skills.
• Represent First Federal with integrity and enthusiasm at community events and organizations.
• Adapt to changing business needs with a positive attitude, solve problems quickly, and maintain high ethical standards.

• High school diploma or equivalent
• Strong customer service skills and a passion for helping others
• Good computer skills and interpersonal communication skills
• Ability to operate office equipment, including computer, calculator, copier/fax, and scanner
• Basic knowledge of debits and credits
• Ability to multi-task and adapt to change
• Successful completion of in-house training program
• Ability to travel to various FFCB Financial Centers as needed to ensure adequate staff coverage
• Attention to detail and accuracy in handling transactions
• Professionalism, integrity, and adaptability in a fast-paced environment
• Commitment to personal growth and community involvement

• Consistent
  
  Schedule:
  
  Enjoy the benefits of a fixed schedule, allowing you to plan your life…