Customer Experience Manager

Position

Customer Experience Manager – Chicago

Pay:
From $40,000.00 per year (plus Bonus + Company Car)

• Bonus based on performance
• Company car
• Opportunity for advancement

As a Customer Experience Manager at Reliant Group LLC, you will drive exceptional customer satisfaction and business growth by leading sales initiatives and overseeing client relationships for our premium office coffee service.

Based in Chicago, you'll promote our top‑of‑the‑line automatic coffee machines and world‑class Illy Coffee to Midwest businesses, ensuring seamless service delivery and fostering long‑term partnerships in the competitive office refreshment market.

• Develop and execute sales strategies to acquire new clients and expand services within existing accounts, targeting office environments across the Midwest.
• Build and maintain strong relationships with key decision‑makers, conducting needs assessments to recommend tailored coffee solutions.
• Monitor customer feedback and service metrics to enhance experience, resolving escalations promptly and implementing improvements for retention.
• Collaborate with the operations team to ensure on‑time installations, maintenance, and replenishment of coffee machines and supplies.
• Track sales performance, prepare reports on pipeline, revenue goals, and customer satisfaction, and identify upsell opportunities for premium Illy products.
• Represent Reliant Group at industry events, networking to generate leads and promote our commitment to outstanding coffee service.
• Provide training and guidance to sales support staff on customer engagement best practices.

• Proven track record in B2B sales, ideally within the food service, beverage, or office supply industry.
• Strong understanding of customer relationship management (CRM) tools and sales methodologies.
• Experience with office coffee or vending services is a plus, including knowledge of automatic espresso machines and premium coffee brands like Illy.
• Excellent negotiation and closing skills, with a customer‑centric approach to problem‑solving.
• Outstanding communication abilities, both verbal and written, to articulate value propositions clearly.

• Bachelor's degree in Business, Marketing, or a related field preferred.
• At least 3‑5 years of sales and customer service experience, with managerial exposure.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Hub Spot).
• Ability to travel locally within the Chicago area and Midwest as needed.
• Valid driver's license and reliable transportation.

Full‑time