Program Manager - Provider Ramp & Offboarding

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

Program Manager - Provider Ramp & Growth At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

KEY RESPONSIBILITES:

The Program Manager, Provider Ramp & Offboarding is a critical operational leader responsible for designing, launching, and continuously improving a holistic program that accelerates time-to-productivity for newly hired physicians and supports a holistic program for winding down existing physician practices when they depart Duly. This individual acts as the connective tissue across all business functions related to ramping a new provider, ensuring that every team with a role in physician success is aligned, accountable, and delivering on a repeatable, scalable process to support provider engagement & productivity.

Success in this role means new providers reach target patient volumes within 12 months of start, leadership has clear, real-time visibility into performance at every stage of the ramp journey, and that Duly stays engaged with the patients of our departing physicians.

Program Design & Cross-Functional Accountability Own an enterprise-wide Physician Ramp & Productivity Program that spans credentialing, scheduling, marketing, operations, onboarding, IT, etc.

Define a standardized, repeatable ramp playbook for new providers that each business function can execute consistently.

Develop automated workflows within the provider ramp and offboarding processes to notify key stakeholders of upcoming tasks, responsibilities, and next steps based on individualized checklists.

Integrate newly acquired physician practices into the standardized provider onboarding and ramp program, accounting for established patient populations while maintaining consistent processes and accountability.

Facilitate cross-functional working sessions and hold regular accountability reviews with department leads to ensure commitments are met.

Develop a robust physician offboarding program with a repeatable playbook to ensure Duly retains 80%+ of a departing physician’s patients.

Develop structured wind-down plans for closing departments or service lines with established patient populations, ensuring continuity of care and patient retention through a standardized transition process.

Identify bottlenecks, gaps, and risks in the ramp and offboarding processes and drive resolution with urgency and precision.

Reporting & Performance Analytics Develop and maintain weekly and monthly performance scorecards segmented by individual provider, specialty, and location.

Track and trend key ramp metrics including patient volume, new patient acquisition, visit parity benchmarks,…