Customer Service Representative

Lovejoy, a business in the Timken family of brands, is hiring a customer service representative in Downers Grove, IL. This is a full-time position and the hours are Monday through Friday from 7:30am - 4pm.

The customer service representative is responsible for providing a variety of services, solutions and support to existing Lovejoy customers, prospects and sales reps. The role is designed to interact with customers to provide information in response to inquiries about products and services while also focusing on potential opportunities to increase sales. Product support requires the ability to view drawings and understand technical details.

Essential Responsibilities:

• Discuss with customers by telephone or e-mail to provide information about products, to take and/or enter orders, and research customer inquiries.
• Identify, research and resolve customer problems using various tools such as business system, product literature, and internal resources.
• Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns.
• Maintain order frequency through telephone and/or e-mail. Follow up with inbound inquiries daily and develop a working knowledge of accounts.
• Build rapport and credibility among new customers, including traditional and non- traditional accounts.
• Utilize CRM software with existing and future customers; maintain account details.

Technical/Functional

Skills:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Demonstrated passion for excellence with respect and a pleasant, patient and friendly attitude

Basic Qualifications:

• Associate's Degree is required.
• Bachelor's Degree in Business, Marketing, Engineering is preferred.
• 2 years of experience in customer service is required; 4 years of experience is preferred
• Strong communication and interpersonal skills are required.
• Must have strong analytical and problem solving skills.
• Must have ability to learn technical details.
• Must be detail oriented, a self-starter and motivated.

The pay for this role is $47,000 to $61,000 and is commensurate on experience and education and could pay more or less than the posted range. This full-time position is eligible for paid time off, 401k, and comprehensive benefits package including, medical, dental and vision.

This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law