CS Billing Liaison, Associate

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated pay range for this position is $18-$20 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

• Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
• Receive and process customer account payments in addition to placing re-orders
• Maintain excellent customer relationships to ensure customer satisfaction
• Conduct routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

• 1-2 years customer service experience
• Must be bilingual English/Spanish
• Prior collections experience with multiple payers a must
• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
• Excellent verbal and communication skills
• Experience with high volume inbound calls
• Must be able to thrive in a fast paced environment handling multiple demands

Entry level

Full-time

Accounting/Auditing and Finance

Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.