Customer Service Agent

AtVMS (Velocity Merchant Services), we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

We're hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn’t afraid to hustle when it counts.

• Help our merchants with tech support, billing, product info, and updates
• Troubleshoot quickly and communicate clearly — by phone, email, or chat
• Provide top‑notch service in both Spanish and English
• Upsell and educate customers on new services (you receive commissions)
• Keep things organized — log tickets, track follow-ups, and close the loop

Schedule: Monday–Friday, 8:00 AM to 4:30 PM
No weekends. Ever.

• $18–$20/hour (based on experience)
• Paid Time Off + Paid Holidays
• Health Insurance
• 401(k) Retirement Plan
• Bonus + Commission Potential

• Fluent in Spanish and English (read, write, and speak)
• Strong communication and problem‑solving skills
• Tech‑savvy and detail‑oriented
• Positive attitude, dependable work ethic
• Customer service experience a plus — but we train the right person